SAP PS

Training Content:

 

Lesson 1:  Create Project Structure & Work Breakdown Structures

Lesson 2:  Create Network Activity

Lesson 3: Create Project Plan (Cost Planning & Project Planning Board)

Lesson 4:  Create Requisitions & Purchase Orders for WBS 

Lesson 5:  Complete Network Activity 

Lesson 6:  Settle Network Activity to WBS 

Lesson 7:  Settlement to Asset under Construction 

Lesson 8:  Run Project Reports 

Lesson 9:  Create Final Settlement Rules 

Lesson 10: Project Closeout and Final Settlement

SAP CRM

Introduction to SAP CRM

              ·      SAP CRM Architecture,

              ·       SAP CRM Solution Overview

              ·       SAP CRM Analytics, SAP CRM Marketing

              ·       SAP CRM E-Commerce, SAP CRM Channel Management

              ·       SAP CRM Sales, SAPInteractionCenter

              ·       SAP Service, SAP Field Applications (with focus on Mobile Service)

              ·       SAP CRM for Industries, Integration with other SAP suite of modules

              ·       System Landscape, IMG - importance & necessity

              ·       SAP CRM Implementation & Operation

    CRM Base Customizing

·        Business partner

·        Organizational Management

·        Territory Management, Product master

·        Transactional Processing, Activity Management

·        Overview of generic functions in business transactions

·        Activity Management (including Activity Journal and Groupware Integration)

·        Transaction type and item category customizing for these objects

·        Partner Processing, Actions, Pricing, Billing

·        SAP Solution Manager, People Centric CRM

    SAP CRM Marketing

·        Marketing Planning and Campaign Management

·        Difference between CRM 5.2 marketing and CRM 5.0 marketing

·        Trade Promotion Management

·        Customer Segmentation, Product Proposals

·        Campaign Automation, External List Management

·        Lead Management, Marketing Analytics

    SAP CRM Sales

·        Opportunity Management

·        Copy Control

·        Contract Management

·        Quotation and Order Management

·        Overview of Incentive and Commission Management

    SAP CRM Service

·        IBase Management, Service Order Management

·        Case Management, Resource Planning, Planned Services

·        Service Confirmation, Billing in Service

·        Service Contracts and Entitlement

·        Complaints and Returns 

   SAP CRM InteractionCenter

 

       ·        Win Client & Web Client

        

       ·        Architecture and technology

    

     ·        Agent functions and processes in the IC

    

     ·        Creating of IC Profile, Configuring Components

       ·         Action Box Configuration 

       ·         IC Management functions: (Call List, Scripting)

       ·         IC Manager Portal, IC Manager Dashboard

       ·         Call List Management

       ·         Interactive Scripting, IC Workforce Management

   

 CRM Middleware

·        Middleware connections to R/3, APO and CRM

·        CRM Business Partner - CRM Middleware

·        CRM Middleware – Sales and Billing

·        Basic concepts of CRM middleware

·        Replication administration, Monitoring & error handling

·        Download and upload of Master and Transaction data

 

    SAP CRM Internet Sales

·        Foundation & Architecture

·        Contract Processing, Order Processing

·        E-Marketing, E-Selling, E-Service

   

Internet Pricing Configuration

·        Installation and configuration of IPC server

·        Configuration of connections between IPC and CRM server

·        Sales Pricing Engine

 

 Mobile Sales & Service

·        Field Sales Scenario & Field Service Scenario

·        Mobile configuration components

·        Activation of Sales Transactions and assigning local numbers

   

Project Methodology & Project Management

·        Real time Business Scenario

·        ASAP Roadmap, Real time Business Process Procedure

·        Best Practices, Solution Manager Overview

·        Project Templates

·        What is Project Management overview

          Roles and Responsibilities of CRM Consultant